Lakeland residents · Florida telehealth (video)

Online Psychiatrist for Lakeland, FL residents

Psychiatry by secure video for Lakeland residents, with Anna Stouffer, PMHNP-BC or Margot Krahn, PMHNP-BC. No drive and no waiting room.

  • Video visits from home
  • For Florida residents
  • Many major plans + self-pay
Anna Stouffer, PMHNP-BCMargot Krahn, PMHNP-BC

You’ll see Anna Stouffer, PMHNP-BC, Margot Krahn, PMHNP-BC.

Prefer a call first?

Request a visit

Tell us how to reach you and, if you like, what is going on. We confirm your coverage before your first visit.

Quick answer

Psychiatry for Lakeland residents at Ascend Mind and Body is by secure video with Anna Stouffer, PMHNP-BC, or Margot Krahn, PMHNP-BC, board-certified psychiatric nurse practitioners, for evaluation and medication management. In-person visits are at our Wesley Chapel office, about 45 minutes away. Video visits are for Florida residents, with same-week appointments most weeks. We work with many major commercial plans and offer self-pay options. Coverage varies by plan and service. Our team will confirm with you.

Choose your clinician

Pick a clinician and book a time that works for you.

Booking opens the clinician’s Zocdoc calendar in a new tab, set to new-patient video visits. Prefer to talk to someone first? Use the form and a care coordinator will call you.

How a video visit works

Four steps from booking to a plan you can follow, without leaving Lakeland.

  1. Book online or ask for a call

    Pick a time on Zocdoc, or send the form and a care coordinator calls you back, usually within one business day.

  2. Get your secure link

    Before the visit you receive a secure video link. Join from a phone, tablet or laptop, from a private spot in Florida.

  3. Your first evaluation

    A full psychiatric evaluation by video: your history, your symptoms, what you have already tried and what you want to change.

  4. Follow-ups by video

    If medication is part of the plan, the prescription is sent electronically to the pharmacy you choose, and video follow-ups check how it is working and adjust it with you.

Where Lakeland patients are seen

Most Lakeland patients choose video. If you would rather sit in the room, our Wesley Chapel office is about 45 minutes away.

Recommended for Lakeland

By video, from home

  • Skip the drive: Wesley Chapel is about 45 minutes from Lakeland
  • The same psychiatry team that sees patients in Wesley Chapel
  • For Florida residents, on a phone or laptop

Serving Lakeland, Polk County

  • 33801
  • 33803
  • 33810
  • 33813
Ascend Mind and Body Wesley Chapel office

Prefer in person?

Our Wesley Chapel office

Ascend Mind and Body of Wesley Chapel
27724 Cashford Cir Ste 102
Wesley Chapel, FL 33544

About 45 min from Lakeland by car via I-4 W and I-75 N, outside rush hour

(813) 670-3005

Polk County between video visits: the drive, the lab draw and who answers in an emergency

Lakeland adults see Anna Stouffer, PMHNP-BC or Margot Krahn, PMHNP-BC on a screen, from a living room in Dixieland, a break room at work or a parked car off the Polk Parkway, and any prescription travels electronically to the Lakeland pharmacy you name. That keeps a short follow-up from turning into an afternoon on I-4. If you would rather be in the room, the visit happens at our Wesley Chapel office, about 45 minutes from the city center via I-4 W and I-75 N, measured outside rush hour. Some people choose to make that drive once, for the first evaluation, and keep the rest on video.

How the pieces fit in Lakeland

  • Your prescriber, Anna or Margot, handles evaluation and medication, by video or in Wesley Chapel.
  • Ascend Mind and Body's downtown Lakeland team on South Florida Avenue handles talk therapy and psychological testing; psychiatry is not offered in person there.
  • With your written consent, your prescriber and a Lakeland therapist work from one record, so a dose change and a therapy goal never contradict each other.

When a medication needs bloodwork. Lithium levels, kidney and thyroid checks or a metabolic panel can be drawn without leaving town. In north Lakeland, Quest and Labcorp both draw blood along Lakeland Hills Blvd, while Quest's Exploration Ave site and Labcorp's US-98 S site carry Lakeland addresses but sit outside the city limits. Your clinician sends the order and reviews the results with you at the next video follow-up.

If it cannot wait for the next appointment

  • Danger right now: call 911. Thoughts of suicide or a crisis at any hour: call or text 988.
  • Lakeland Regional Health Medical Center's emergency department never closes, and the hospital is the only Level 1 Trauma Center in Polk County.
  • Two more 24-hour options: HCA Florida Lakeland Emergency, and the freestanding emergency department Lakeland Regional runs in the Lakeland Highlands area, just outside city limits.

None of those are Ascend Mind and Body services. For the people around you, NAMI Polk County is the local NAMI affiliate for family support, and #WhenYouKnow, a stigma-reduction effort built on residents' own stories, is the campaign Polk's county health department sends people to. Pick a time through a video visit or a callback request, whichever is easier from where you are in Polk County.

Insurance and cost

Insurance

We work with many major commercial plans and offer self-pay options. Coverage varies by plan and service. Our team will confirm with you.

Before your first visit

Insurance questions go to our care team, who confirm your coverage with you before your first visit.

Questions about cost?

Call (813) 670-3005 or read how insurance works here.

Psychiatry for Lakeland residents, in depth

The longer answers, one topic at a time.

One prescriber who actually knows your case .

Good psychiatric care depends on continuity: someone tracking your medication response and mood pattern over months, not reading your chart cold at each visit. At Ascend you see the same named provider from your first evaluation through every follow-up.

Request a callback
Our Lakeland-area psychiatric providers
The short answer

Lakeland patients are seen by Anna Stouffer, MS, PMHNP-BC, FNP-BC, a dual-board-certified psychiatric and family nurse practitioner, or by Margot Krahn, PMHNP-BC. In Florida, a licensed APRN can evaluate, diagnose, and prescribe, including controlled substances, under the prescriptive authority framework overseen by the Florida Board of Nursing.2

  • PMHNP-BC board certified
  • FNP-BC dual certification
  • Florida-licensed APRN
  • Same-week evaluations

Anna holds both the Psychiatric-Mental Health Nurse Practitioner (PMHNP-BC) and Family Nurse Practitioner (FNP-BC) board certifications, with more than ten years of combined clinical experience across psychiatry and primary care. That dual training is not a resume line; it changes what happens in the exam room. Psychiatric medications interact with thyroid function, cardiac conduction, kidney clearance, sleep architecture, and metabolic markers, and a prescriber trained to assess all of those systems catches interactions a psychiatry-only lens can miss. When Anna adjusts a mood stabilizer or a stimulant dose, she is looking at the whole patient, not one lab value in isolation.

She and Margot Krahn, PMHNP-BC, who also sees children 5 to 17 and older adults, see Lakeland and Polk County patients as part of the same practice, not a separate satellite panel. You see the same provider at your initial evaluation and every follow-up. Anna's adult caseload centers on ADHD, mood disorders (depression and bipolar disorder), anxiety disorders, and treatment-resistant presentations where a first- or second-line medication trial has not worked.

This page describes adult psychiatric care only. Ascend's child and adolescent psychiatry services are a separate program and are not delivered through this Lakeland adult psychiatry pathway. Talk therapy is provided by Ascend's separate Lakeland therapy team, and the psychiatric provider and a therapist can coordinate directly on a shared case with a single records release, which is one of the more meaningful advantages of a multi-specialty practice over two disconnected offices.

How medication management actually works here
  1. 1

    A thorough evaluation

    Before any prescription, your prescriber reviews your full psychiatric and medical history, current medications and supplements, substance use, and family psychiatric history. The initial evaluation runs about 60 minutes.

  2. 2

    A documented plan, decided together

    Your prescriber explains the expected benefits, common side effects, and realistic timeline for a given medication (many antidepressants take 4 to 6 weeks for full effect) before you decide together whether to start it. This is shared decision-making, not a directive.

  3. 3

    Monitored follow-ups, and labs by class

    Follow-ups check response and side effects at 2 to 4 weeks after a start or dose change, then space out once stable. Some medication classes require blood work: lithium, valproate, and metabolic monitoring for antipsychotics each have their own schedule.

  4. 4

    A plan if the first medication doesn't work

    Non-response is common and expected. The typical next step is optimizing the dose, then switching class or adding an augmentation strategy. For depression resistant to two adequate trials, a ketamine therapy evaluation is a documented next step.

PMHNP vs. psychiatrist (MD): what the credential means

Both a Psychiatric-Mental Health Nurse Practitioner (PMHNP) and a psychiatrist (MD or DO) can diagnose psychiatric conditions and prescribe medication, including controlled substances, in Florida. The training paths differ, and Florida law treats qualified, experienced APRNs as independent prescribers rather than requiring physician co-signature on every chart.

  • PMHNP-BC (Psychiatric-Mental Health Nurse Practitioner) completes graduate-level nursing education specialized in psychiatry, followed by national board certification. In Florida, qualified autonomous-practice APRNs have independent prescriptive authority.
  • MD or DO psychiatrist completes four years of medical school followed by a four-year psychiatric residency.
  • FNP-BC (Family Nurse Practitioner) is Anna's second board certification, uncommon in psychiatry, adding a general-medicine lens for cases with overlapping physical and psychiatric symptoms.

What this means practically for Lakeland patients: Anna Stouffer and Margot Krahn each evaluate, diagnose, and manage your medication directly, and Anna adds the whole-body view her family-medicine training brings.

Psychiatric services in Lakeland: what we actually treat
The short answer

The Lakeland psychiatric service provides diagnostic evaluation and ongoing medication management for depression, anxiety, adult ADHD, bipolar disorder, PTSD, and OCD. This is medication management and psychiatric evaluation, not talk therapy, though the two are coordinated when a case calls for both. If you are not sure which of the two you need, mental health care in Lakeland walks through the choice.

If what you are experiencing feels like an immediate danger to yourself or someone else, call 988 or 911 now. This outpatient service is not equipped for real-time psychiatric emergencies.

Depression

Depression affects roughly 1 in 5 U.S. adults at some point in their lives, per the National Institute of Mental Health.3 Treatment starts with a first-line SSRI or SNRI selected against your symptom pattern, side-effect sensitivity, and any other medications you take, then moves to augmentation or a class change if the first trial underperforms at an adequate dose and duration. Many antidepressants take 4 to 6 weeks to show a full effect, which is why the plan includes a realistic timeline rather than a promise of overnight change. Patients who do not respond after two adequate medication trials are screened for a ketamine therapy evaluation for treatment-resistant depression.

Anxiety disorders

Anxiety disorders are the most common class of mental illness in the U.S., affecting an estimated 19 percent of adults in a given year according to the National Institute of Mental Health.4 Generalized anxiety disorder, social anxiety, and panic disorder are managed with medication (typically an SSRI or SNRI, occasionally a short-term adjunct) and paired with a referral to Ascend's Lakeland talk therapy team when CBT-style skills work would help more than medication alone. Medication and therapy are treated as complementary, not competing.

Adult ADHD

A structured evaluation using validated rating scales and a full symptom history precedes any prescription. Stimulant and non-stimulant options are both on the table, chosen against your cardiac history, sleep, and prior substance-use history, with monitoring of response, appetite, blood pressure, and sleep at follow-up. Stimulants are Schedule II controlled substances, so ongoing prescriptions come with regular follow-up visits, scheduled by your prescriber under current federal and Florida rules. Federal telemedicine flexibilities are set by state and federal rules.5

Bipolar disorder

Bipolar disorder is one of the harder diagnoses to get right and one of the most consequential to get wrong, which is why it gets extra attention here. It is often mistaken for ordinary major depression, because most people with bipolar disorder seek help during a depressive episode and do not volunteer a past hypomanic or manic period unless specifically asked. A careful lifetime history, asking directly about past periods of elevated or irritable mood, decreased need for sleep, racing thoughts, or impulsive decisions, is what separates the two, and it matters before the first prescription, because prescribing a standalone antidepressant to someone with undiagnosed bipolar disorder can trigger a manic episode. Treatment centers on mood stabilizers (lithium, valproate, lamotrigine) and, for some patients, atypical antipsychotics at lower doses, each with its own monitoring: lithium and valproate require periodic blood-level and organ-function checks, and lamotrigine requires a slow titration to reduce rash risk. Individual responses vary.

PTSD

Medication, often an SSRI or SNRI, supports symptom control, but medication alone rarely resolves PTSD on its own. Combination treatment with trauma-focused therapy is the standard most guidelines describe, so we coordinate directly with a therapist when one is involved. For Lakeland patients, that therapist can be part of Ascend's Lakeland talk therapy team, with the psychiatric provider and therapist coordinating under a single records release rather than working in isolation.

OCD

Obsessive-compulsive disorder responds to SSRI-based pharmacotherapy, frequently at higher doses than are typical for depression, paired with exposure and response prevention (ERP) therapy elsewhere in Ascend's network where indicated. Medication can lower the baseline intensity of obsessions enough to make ERP work more tolerable, but ERP with a trained therapist remains the psychotherapy with the strongest evidence base for OCD, so the two are used together when appropriate rather than as either-or.

Medication management, monitored by class
A woman smiling during a secure video session, illustrating telehealth psychiatry available to Lakeland residents statewide. Illustrative

Medication management is not one prescription revisited once a year. Different medication classes carry different monitoring requirements, and each one has a standard we follow.

The short answer

Medication management is an ongoing, monitored process: a thorough evaluation, a documented rationale for the first trial, scheduled follow-ups to check response and side effects, lab work where the medication class calls for it, and a plan for what happens if the first approach does not work. Different classes carry different monitoring requirements, described honestly below.

SSRIs and SNRIs

Used for depression, anxiety, OCD, and PTSD, SSRIs and SNRIs are typically the first-line choice. Follow-up happens at 2 to 4 weeks after starting or changing a dose to assess response and side effects, then spacing out once you are stable. Many take 4 to 6 weeks to reach full effect, so the plan sets a realistic timeline rather than expecting overnight change. The goal is to relieve the specific symptoms without blunting your normal emotional range; if a medication causes side effects that bother you, that is a reason to raise it at a follow-up, not a reason to stop it abruptly on your own.

Mood stabilizers for bipolar disorder

Lithium requires periodic blood-level checks plus kidney and thyroid monitoring, because the therapeutic dose sits close enough to the toxic dose that levels have to be tracked. Valproate requires liver-function and blood-level checks. Lamotrigine requires a slow, deliberate titration over several weeks specifically to reduce the risk of a serious rash. The right choice depends on whether you are in a manic, depressive, or maintenance phase, your other medical conditions, and side-effect tolerance. Individual responses vary, and finding the right regimen is often iterative across a few visits.

Atypical antipsychotics

Sometimes used for bipolar disorder or as an augmentation strategy for treatment-resistant depression, atypical antipsychotics (such as quetiapine or aripiprazole) call for baseline and periodic metabolic monitoring: weight, blood glucose, and lipids, because of known metabolic side effects. They are frequently used at lower doses in this context than in primary psychotic disorders, and the monitoring schedule is set at the start so nothing is a surprise later.

Stimulants and non-stimulants for ADHD

Stimulants require baseline blood pressure and heart rate, rechecked at follow-ups, plus monitoring of appetite and sleep. Stimulants are Schedule II controlled substances, so ongoing prescriptions come with regular follow-up visits on a schedule your prescriber sets under current federal and Florida rules. Non-stimulant options are on the table when a stimulant is not the right fit for your cardiac history, sleep, or prior substance-use history. Taken as prescribed, under monitoring, for a diagnosed condition, the risk profile is well studied rather than ignored.

Informed consent and shared decisions

Before any prescription, your prescriber reviews your full psychiatric and medical history, current medications and supplements, substance use, and family psychiatric history, then explains the expected benefits, common side effects, and realistic timeline before you decide together whether to start. This is shared decision-making, not a directive. You leave the visit understanding why a given medication was chosen, what to watch for, and when the next check-in is.

Stopping or changing a medication safely

Do not stop a psychiatric medication abruptly without talking to your prescriber first. Several classes, including most antidepressants and all mood stabilizers, carry discontinuation symptoms or relapse risk if stopped suddenly. A supervised taper, when appropriate, is safer and more comfortable than stopping cold. Side effects and questions between scheduled visits should go through the patient portal or by calling (813) 670-3005.

What to expect at your first Lakeland psychiatric appointment

A general guide to the arc of care. Prescriptions are sent electronically to your Lakeland or Polk County pharmacy of choice after the visit.

Typical timing varies by presentation. Controlled substances such as ADHD stimulants come with regular follow-up visits under current federal and Florida rules.
Stage What happens Typical timing
Before the visitComplete intake forms online. Gather your current medication list with dosages. If transferring, sign a records release.Same day you book
Initial evaluationAbout 60 minutes. Symptom history, timeline, prior treatment, sleep, appetite, energy, mood pattern, substance use, and family history.1 visit, ~60 min
Early follow-upsCheck response and side effects on any new medication or dose change, and adjust as needed.Every 2 to 4 weeks
MaintenanceOnce stable, spacing out to routine monitoring. Controlled substances keep a regular follow-up schedule.Monthly or as indicated
Telehealth psychiatry, and who it fits

Honest fit matters more than a full waiting room. For some presentations we will recommend in-person care instead, and we will say so directly.

Telehealth psychiatric care in Florida: how it works

Telehealth psychiatric visits happen over a secure, HIPAA-compliant video platform. You will need a quiet, private space; a device with a working camera and microphone; and a stable connection. You must be physically located in Florida at the time of the visit, since your prescriber's Florida license authorizes care within the state. The clinical evaluation, prescribing standard, documentation, and follow-up cadence are the same as an in-office visit, which is what Florida's telehealth parity statute requires.

5 Because these rules are extended in increments, Ascend's front desk tracks current status actively so it never becomes your problem to solve.

Who this service is a good fit for, and who it isn't

Telehealth psychiatry for Lakeland patients is built for adults who need ongoing outpatient evaluation and medication management for depression, anxiety, ADHD, bipolar disorder, PTSD, or OCD, and who are stable enough to be safely managed by video visits with phone backup between appointments.

It is not the right setting for a current psychiatric emergency (call 911 or the 988 Suicide and Crisis Lifeline), for a first psychotic episode or active psychosis requiring in-person assessment, for medically supervised detox from alcohol or benzodiazepines, or for court-mandated evaluations. In those situations we will tell you plainly and point you to the right level of care rather than force a mismatched case into a video visit. If you would prefer to be seen in person, psychiatric visits are at our Wesley Chapel office, about 45 minutes from Lakeland.

Common questions about psychiatric medication, answered honestly

"Will I be on this medication forever?" Not necessarily. Some conditions (a single depressive episode, situational anxiety) may only need medication for a defined period, often 6 to 12 months after symptoms resolve, before a supervised taper. Other conditions, particularly bipolar disorder, generally require longer-term or indefinite maintenance because the relapse risk off medication is well documented. Your prescriber will tell you which category your situation falls into rather than leaving it open-ended.

"Are stimulants for ADHD addictive?" Stimulants are Schedule II controlled substances specifically because of misuse potential, which is exactly why federal and Florida rules require a documented evaluation, a new prescription rather than open refills, and ongoing monitoring. Taken as prescribed, under medical supervision, for a diagnosed condition, the risk profile is well studied and monitored, not ignored.

"Will antidepressants change my personality?" The goal of an SSRI or SNRI is to relieve the specific symptoms of depression or anxiety without blunting your normal emotional range. If a medication is causing emotional blunting or side effects that bother you, that is a reason to bring it up at a follow-up, not a reason to stop it abruptly on your own.

"Can I just stop taking my medication once I feel better?" Talk to your prescriber first. Several classes, including most antidepressants and all mood stabilizers, carry discontinuation symptoms or relapse risk if stopped abruptly. A supervised taper, when appropriate, is safer and more comfortable than stopping cold.

How psychiatry fits with therapy at Ascend

Psychiatry and talk therapy are separate services with separate scopes. Where Ascend differs from a standalone psychiatry office is that both exist inside the same organization, which means a Lakeland psychiatry patient who would benefit from therapy alongside medication can be referred to our Lakeland talk therapy team under coordinated care with a single release, rather than managing two disconnected treatment plans. Each provider still makes independent clinical decisions; coordination just means faster, cleaner handoffs.

For the subset of patients with treatment-resistant depression who have not responded adequately to two standard medication trials, Ascend also offers ketamine therapy at our Wesley Chapel location. It is given under the supervision of a licensed prescriber for treatment-resistant depression and select indications; it is not a first-line option, individual responses vary, and it is never presented as a guaranteed fix.

Telehealth privacy and security

Psychiatric visits run through a HIPAA-compliant video platform, not a consumer video-call app, meaning the video connection and any patient-portal messages are encrypted and access-controlled the same way an in-person medical record would be. For your side of the call, find a private space where you will not be interrupted, use headphones if you are in a shared living situation, and treat the visit with the same confidentiality expectations as an in-person exam room. Ascend does not sell patient data; see our Notice of Privacy Practices for the full policy.

Insurance and access, stated plainly
The short answer

We work with many major commercial plans and offer self-pay options. Coverage varies by plan and service. Our team will confirm with you. What you actually owe depends on your specific plan's deductible, copay, and coinsurance, so we verify your benefits before your first visit rather than quoting a generic number that may not match your plan.

Insurance

We work with many major commercial plans and offer self-pay options. Coverage varies by plan and service. Our team will confirm with you. We verify your benefits before your first visit. See insurance and payment details.

Self-pay and HSA or FSA

Self-pay is a straightforward option if you are out-of-network, have a high deductible, or would rather not run a psychiatric diagnosis through insurance for privacy reasons. Insurance questions go to our care team, who confirm your coverage with you before your first visit. We share the number that applies to you before you book, not after.

What a visit does not include

The visit covers the evaluation or follow-up itself. It does not include medication at the pharmacy (billed through your pharmacy benefit), lab work when a medication requires bloodwork (billed through the lab), or records requests from a prior provider. We flag any of these before they become a surprise.

Insurance questions before your first visit

Insurance questions go to our care team, who confirm your coverage with you before your first visit. Our front desk can also run this verification for you before your first visit.

How we track whether medication is actually working

We do not ask you to simply trust that things are improving. Depending on your diagnosis, your prescriber may use brief, standardized symptom measures (such as depression or anxiety screening scales) at intake and periodically afterward, so both of you have an objective marker of change alongside how you subjectively feel. If those measures and your own sense of progress are not moving after an adequate trial, that is the trigger to optimize the dose, switch class, or add an augmentation strategy.

How Ascend compares to your other options

The tradeoffs are real, and we would rather you know them before you call.

Comparing your options for a psychiatrist in Lakeland.
Option Named prescriber Takes insurance Typical wait
Ascend Mind and Body (by video, or in person in Wesley Chapel) Anna Stouffer or Margot Krahn, every visit Many major plans + self-pay Same-week most weeks
Large local clinic Often a rotating panel Usually, but behavioral health may be referred out Varies by clinic
National telehealth-only app Matched algorithmically Varies, often subscription Fast, but limited continuity
Psychology Today or Zocdoc directory Depends who you contact Depends who you contact Unknown until you reach out

A large clinic may have more providers, but that often means a rotating panel and, at some clinics, behavioral health referred out to a separate entity. A directory or app can be faster to browse but gives you no visibility into real wait times or plan fit until you have already reached out.

What Ascend offers is a named Florida-licensed prescriber, Anna Stouffer or Margot Krahn, who sees your case from evaluation through every follow-up, many major commercial plans plus self-pay options, and a same-week evaluation most weeks, in person at our Wesley Chapel office or by secure video, so a long commute is not what it takes to get seen.

Where Lakeland psychiatry patients are seen
The short answer

Lakeland patients are seen for psychiatry by secure video from wherever they are in Polk County, or in person at our Wesley Chapel office, about 45 minutes by car via I-4 and I-75, outside rush hour. Our South Florida Avenue office in Lakeland is home to the therapy and testing team.

Ascend Mind and Body of Wesley Chapel
27724 Cashford Cir Ste 102
Wesley Chapel, FL 33544
Phone: (813) 670-3005

Hours: Monday through Friday, 9:00 AM to 5:00 PM. Get directions.

Drive time to the Wesley Chapel office

Google Maps driving time to the Wesley Chapel office, measured outside rush hour in November 2026.
FromMeasured drive
LakelandAbout 45 minutes via I-4 W and I-75 N

We serve patients from Lakeland, Winter Haven, Auburndale, Bartow, Plant City, Haines City, Mulberry, and surrounding Polk County, in person at our Wesley Chapel office or via telehealth, so long as you are physically located in Florida at the time of your visit. Many parts of Polk County sit within federally tracked mental health workforce shortage areas; you can check current designations for any Florida county using HRSA's public shortage-area lookup tool.6 Florida telehealth lets Ascend put a licensed prescriber in front of Polk County patients without a long drive.

Lakeland is one of three Ascend offices, alongside Tampa (Carrollwood) and Wesley Chapel. The Lakeland office is home to therapy and psychological testing; psychiatry is in person at Wesley Chapel and by Florida telehealth statewide. Because Ascend also offers talk therapy and ketamine therapy, a Lakeland psychiatry patient who also needs therapy or a ketamine evaluation can be referred within the same organization rather than starting over elsewhere.

Related Lakeland care within the same practice: Lakeland talk therapy for individual counseling, coordinated with your psychiatric provider under a single records release.

The honest version: what psychiatric medication can and cannot do
The short answer

Psychiatric medication helps most people who find the right regimen, but it is not instant, it is not guaranteed, and it works best when you give an honest history and stay in the monitoring process, not when you expect the first prescription to be the last word.

We are not going to tell you the first medication will definitely work, that any single drug works the same way for every person, or that medication alone resolves everything. Non-response to a first medication is common and expected, and many antidepressants take 4 to 6 weeks to show a full effect. "Helps most people" is not the same as "guarantees a specific outcome for you." Individual responses vary by diagnosis, medical history, and how consistently you attend follow-ups and report side effects.

What we can tell you: an accurate diagnosis, taken from a careful history, is the single most important input, which is why the initial evaluation is thorough rather than a five-minute prescription. Medication is monitored, adjusted, and, when a first trial underperforms, changed on a documented plan rather than left to drift. And for most conditions, particularly bipolar disorder, combining medication with therapy produces better long-term stability than medication alone, which is why coordinated therapy is available through the same organization.

When to raise a change with your prescriber

  • After an adequate trial at an adequate dose, you notice no shift at all in the specific symptoms you came in for.
  • A medication is causing side effects that bother you or interfere with daily life.
  • Your symptom pattern changes, for example a new period of elevated or irritable mood, decreased need for sleep, or racing thoughts.
  • You are tempted to stop a medication on your own; call first, because several classes carry discontinuation or relapse risk if stopped abruptly.

None of these mean psychiatry has failed; they usually mean the current regimen needs adjusting, and optimizing the dose, switching class, or adding an augmentation strategy is a normal part of the process, not a last resort.

For a deeper look at any single condition treated here, see: depression, anxiety, bipolar disorder, adult ADHD, PTSD, and OCD.

Sources
  1. The Florida Senate. Florida Statutes Section 456.47, Telehealth. flsenate.gov/Laws/Statutes/2023/456.47
  2. Florida Board of Nursing. Advanced Practice Registered Nurse Autonomous Practice. flboardofnursing.gov
  3. National Institute of Mental Health. Depression. nimh.nih.gov/health/topics/depression
  4. National Institute of Mental Health. Anxiety Disorders. nimh.nih.gov/health/topics/anxiety-disorders
  5. U.S. Drug Enforcement Administration, Diversion Control Division. Telemedicine. deadiversion.usdoj.gov
  6. Health Resources & Services Administration. Health Workforce Shortage Areas. data.hrsa.gov/tools/shortage-area
  7. 988 Suicide & Crisis Lifeline. 988lifeline.org

Last medically reviewed by Anna Stouffer, PMHNP-BC on 2026-07-05.

This page is educational and does not replace an individualized clinical evaluation.

Common questions

Why is psychiatry not offered in person at Ascend Mind and Body's office on South Florida Avenue?

That office, in downtown Lakeland, is where the therapy and psychological testing team works; psychiatric visits are not offered in person there. Lakeland residents see Anna Stouffer, PMHNP-BC or Margot Krahn, PMHNP-BC by secure video from anywhere in Florida, and anyone who wants a face-to-face psychiatric visit is seen at 27724 Cashford Cir Ste 102, Wesley Chapel, about 45 minutes from central Lakeland by interstate, measured outside rush hour. If you also see one of our Lakeland therapists, the two clinicians can coordinate with your written consent.

Who prescribes for Lakeland patients, and do I keep the same person?

One of two board-certified psychiatric nurse practitioners: Anna Stouffer, PMHNP-BC, who also holds family nurse practitioner certification, or Margot Krahn, PMHNP-BC, who treats adults and also sees children 5 to 17 and older adults. You choose before booking. Whichever of them does your first evaluation stays with you for every follow-up, so nobody new has to relearn your history from the chart when a dose needs adjusting.

What psychiatric services are offered in Lakeland, FL?

Diagnostic psychiatric evaluation and ongoing medication management for depression, anxiety, bipolar disorder, PTSD, OCD, and adult ADHD. Talk therapy is delivered by Ascend's separate Lakeland therapy team , and the two providers can coordinate care.

What insurance does Ascend accept for psychiatry in Lakeland?

Insurance questions go to our care team, who confirm your coverage with you before your first visit. What you owe still depends on your specific plan, so we verify your benefits before your first visit.

How soon can a Lakeland adult be seen, and which number do I call?

Most new patients are scheduled within the week, by video or in Wesley Chapel, and a call to the psychiatry line gets you the next opening. Use the Psychiatry number on this page or the booking form; the Talk Therapy number reaches the Lakeland therapy team, not psychiatry scheduling. The coordinator checks Anna's and Margot's calendars together and quotes the earliest real opening.

Can a telehealth psychiatric provider prescribe ADHD medication?

Whether a stimulant is prescribed, and whether a visit at our Wesley Chapel office comes first, is decided after an evaluation, under current federal and Florida rules. Anna Stouffer or Margot Krahn conducts a structured ADHD assessment before prescribing any stimulant and explains the follow-up schedule that comes with it.

What is the difference between a PMHNP and a psychiatrist (MD)?

Both can diagnose mental health conditions and prescribe medication, including controlled substances. A PMHNP completes graduate-level nursing training specialized in psychiatry, while an MD or DO psychiatrist completes medical school plus a psychiatric residency. Florida grants qualified APRNs autonomous prescriptive authority overseen by the Florida Board of Nursing once statutory requirements are met. Anna Stouffer is board-certified as both a psychiatric-mental health nurse practitioner and a family nurse practitioner.

Do you treat bipolar disorder for Lakeland patients?

Yes. Bipolar I, bipolar II, and cyclothymia are treated through ongoing medication management, including mood stabilizers such as lithium or lamotrigine, with the lab monitoring each medication requires, and coordination with a therapist when that combination is right for you.

How is bipolar disorder diagnosed correctly instead of being mistaken for depression?

By taking a careful lifetime history that specifically asks about past periods of elevated mood, decreased need for sleep, racing thoughts, or impulsive behavior, not just the current depressive episode. Prescribing an antidepressant alone to someone with undiagnosed bipolar disorder can trigger a manic episode.

What medications are used for bipolar disorder?

Mood stabilizers, including lithium, valproate, and lamotrigine, and sometimes atypical antipsychotics at lower doses. Lithium and valproate require periodic blood-level and organ-function monitoring; lamotrigine requires a slow titration to reduce rash risk. Individual responses vary.

Is medication alone enough for bipolar disorder, or do I need therapy too?

For most patients, combining medication with therapy produces better long-term stability than medication alone. Ascend's psychiatric provider manages medication, and the Lakeland talk therapy team can provide coordinated therapy alongside it under a single release of information.

What if my psychiatric medication isn't working?

Non-response to a first medication is common and expected. The typical next step is optimizing the dose, then switching medication class or adding an augmentation strategy. For depression that hasn't responded to two adequate trials, a ketamine therapy evaluation is a documented next step.

Can I switch to Ascend from my current Lakeland psychiatrist?

You can transfer your care. At intake you sign a release authorizing Ascend to request your prior psychiatric records, which helps avoid repeating tests or restarting medication trials that already didn't work. Bring your current medication list and dosages to your first visit.

Do you coordinate with a Lakeland therapist?

Yes. If you are also seeing a therapist at our Lakeland talk therapy team , your psychiatric provider and therapist can coordinate directly on treatment with a single records release, rather than working as two providers who never speak to each other.

Do you take insurance for psychiatry in Lakeland?

We work with many major commercial plans and offer self-pay options. Coverage varies by plan and service. Our team will confirm with you. Insurance questions go to our care team, who confirm your coverage with you before your first visit. Keep your card handy when the coordinator calls back, since the check is done for your specific plan rather than from a general list.

Is telehealth psychiatry as effective as in-person care?

For most outpatient psychiatric evaluation and medication management, yes. Florida's telehealth statute requires telehealth care to meet the same standard as an in-office visit. Some presentations call for in-person assessment, and Ascend will say so directly rather than force every case into a video visit.

Do you see patients from outside Lakeland, like Winter Haven or Plant City?

Yes. We serve patients throughout Lakeland, Winter Haven, Auburndale, Bartow, Plant City, Haines City, Mulberry, and surrounding Polk County, in person at our Wesley Chapel office or via telehealth; for video visits you must be physically located in Florida at the time of your visit.

What do I do if I'm in a mental health crisis right now?

Call 911 or go to the nearest emergency room if you or someone else is in immediate danger. For the 988 Suicide and Crisis Lifeline, call or text 988 , available 24/7. This outpatient service is not equipped for real-time psychiatric emergencies.

Can my child or teenager in Lakeland be seen too?

Yes. Margot Krahn, PMHNP-BC sees ages 5 to 17 through our child and adolescent psychiatry service, by video from home or in person in Wesley Chapel, with a parent or guardian taking part. For school support, Polk County Public Schools asks parents to call the child's school and request its Section 504 Contact. In an emergency, Lakeland Regional Health's George W. Jenkins Children's Emergency Department, described by the hospital as the county's only dedicated children's ER, is open 24/7, and Peace River Center runs Polk County's youth Mobile Response Team; in a crisis, 988 by call or text is the place to start.

Do I need a referral to see a psychiatric prescriber from Lakeland?

No. You can book an evaluation directly from Anna's or Margot's Zocdoc calendar or ask for a callback, without a letter from your primary care doctor. A minority of health plans add their own referral or authorization requirement for behavioral health; if yours is one of them, the care team spots it during the coverage check and tells you before the visit, not after a claim comes back.

I care for an aging parent in Polk County. Is there help for them, and can they be seen too?

Senior Connection Center is the aging and disability resource center for Polk County, and the statewide Elder Helpline, 1-800-96-ELDER, can connect a family with services at home and caregiver support. If your parent needs psychiatric care, Margot Krahn, PMHNP-BC sees older adults through our geriatric psychiatry service, usually by video with a family member beside them, which spares an older adult the I-4 drive entirely.

Nearby and related

Need formal ADHD testing with a written report? See ADHD testing in Lakeland with Dr. Richard M. Marshall, Ed.D., Ph.D., a psychologist, in person at our Lakeland office.

Ready when you are.

Book a video visit online, or send a request and a care coordinator will call you back. Insurance questions go to our care team, who confirm your coverage with you before your first visit.

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