Lutz residents · Florida telehealth (video)

Online Geriatric Psychiatry for Lutz, FL residents

Geriatric psychiatry by secure video for Lutz residents, with Margot Krahn, PMHNP-BC. No drive and no waiting room.

  • Video visits from home
  • For Florida residents
  • Many major plans + self-pay
Margot Krahn, PMHNP-BC

You’ll see Margot Krahn, PMHNP-BC.

Prefer a call first?

Request a visit

Tell us how to reach you and, if you like, what is going on. We confirm your coverage before your first visit.

Quick answer

Margot Krahn, PMHNP-BC sees Lutz residents by secure Florida telehealth from our Wesley Chapel office, usually within the week. If you would rather be seen in person, our Wesley Chapel office is about 15 minutes from Lutz. Ascend has no Lutz office. Telehealth visits are for Florida residents. We work with many major commercial plans and offer self-pay options. Coverage varies by plan and service. Our team will confirm with you.

Book with your clinician

The clinician who will see you.

Booking opens the clinician’s Zocdoc calendar in a new tab, set to new-patient video visits. Prefer to talk to someone first? Use the form and a care coordinator will call you.

How a video visit works

Four steps from booking to a plan you can follow, without leaving Lutz.

  1. Book online or ask for a call

    Pick a time on Zocdoc, or send the form and a care coordinator calls you back, usually within one business day.

  2. Get your secure link

    Before the visit you receive a secure video link. Join from a phone, tablet or laptop, from a private spot in Florida.

  3. A careful first evaluation

    Margot Krahn, PMHNP-BC, reviews mood, memory concerns and the full medication list by video.

  4. Coordinated follow-up

    Follow-ups adjust the plan slowly and, with your permission, keep family and your other doctors informed.

Where Lutz patients are seen

Most Lutz patients choose video. If you would rather sit in the room, our Wesley Chapel office is about 15 minutes away.

Recommended for Lutz

By video, from home

  • Skip the drive: Wesley Chapel is about 15 minutes from Lutz
  • The same geriatric psychiatry team that sees patients in Wesley Chapel
  • For Florida residents, on a phone or laptop

Serving Lutz, Hillsborough and Pasco Counties

  • 33548
  • 33549
  • 33558
  • 33559
Ascend Mind and Body Wesley Chapel office

Prefer in person?

Our Wesley Chapel office

Ascend Mind and Body of Wesley Chapel
27724 Cashford Cir Ste 102
Wesley Chapel, FL 33544

About 15 min from Lutz by car via FL-54 E and FL-56 E, outside rush hour

(813) 670-3005

Lutz to the Wesley Chapel office in 15 minutes, and the county help on each side of the line

For Lutz the office really is close: about 15 minutes and 9.3 miles to the Wesley Chapel office on FL-54 E and FL-56 E, measured outside rush hour. That means families here can choose week by week between sitting down with Margot Krahn, PMHNP-BC in the room and a video visit from the kitchen table, without either one costing an afternoon.

Lutz straddles a county line, and which local services you call depends on where your parent's house sits:

  • The Hillsborough side, which is most of Lutz: Senior Connection Center is the Area Agency on Aging, and NAMI Hillsborough is the NAMI affiliate for family members.
  • The Pasco side, the northern band of the Lutz ZIP codes running up to SR 54: the Area Agency on Aging of Pasco-Pinellas handles aging services, and NAMI Pasco County Florida is the local affiliate.
  • Not sure which? The Elder Helpline at 1-800-96-ELDER (1-800-963-5337) is statewide and can route you to the right agency for the address.
  • Emergencies: call 911 if anyone is in danger, and use 988 (call or text) for a psychiatric crisis. BayCare St. Joseph's Hospital-North, which has a Lutz address on Van Dyke Rd, is a few miles from the middle of Lutz, and AdventHealth Tampa on Fletcher Ave is also close by. Neither belongs to Ascend Mind and Body.
  • Labs: Quest and Labcorp each have a location with a Lutz address on the Pasco side, on Pointe Village Dr and on Wesley Chapel Blvd. Below the county line, the nearest listed draw sites are on North Dale Mabry Hwy.

Why the short drive is worth using: Tampa General Hospital's 2025 community health assessment, citing federal provider data, counts about 721 Hillsborough residents for every mental health provider in 2024, against 693 for Florida as a whole, and the Healthy Hillsborough Collaborative has named behavioral health one of its three 2025 priorities. If your parent has been sitting on a waiting list, ask us how soon Margot can see them.

Book a video visit, or ask for a callback and say whether you would like the first hour in the office.

Insurance and cost

Insurance

We work with many major commercial plans and offer self-pay options. Coverage varies by plan and service. Our team will confirm with you.

Before your first visit

Insurance questions go to our care team, who confirm your coverage with you before your first visit.

Questions about cost?

Call (813) 670-3005 or read how insurance works here.

Geriatric psychiatry for Lutz residents, in depth

The longer answers, one topic at a time.

Lutz: a mature suburb that over-indexes on multigenerational households

Lutz sits on the Hillsborough and Pasco line and has aged in place differently from the newer family suburbs north and east of it. Cheval, Lake Park, Lake Magdalene, and Crystal Lake, along with the older homes off Sunset and Livingston, have produced a community with many longtime, older residents.

A lot of Lutz households are also multigenerational: an adult child caring for an aging parent under the same roof, or living nearby and handling everything. That household pattern shapes how these appointments actually run.

The adult child is part of the care team, not a bystander

Often, an adult child is in the room, either at the Wesley Chapel office or on the video call, alongside the parent. Spouses are frequently involved as well.

We treat that as a feature of geriatric care rather than a complication to manage. The person who fills the pill organizer, drives to the appointments, and notices that dinner has been skipped three days running holds information the patient often cannot supply. With the patient's consent, that account makes the evaluation substantially more accurate.

There is a balance to hold. The patient is the patient, decisions are theirs while they have capacity, and some of the conversation needs to happen without the family in the room. We will ask for a few minutes alone at some point in a first visit, and that is not a sign anything is wrong.

Caregiver strain is a clinical finding, not a side conversation

When an adult child is managing a parent's medications, appointments, and finances while holding down a job, the strain is not incidental to the parent's care. It largely determines whether the plan gets carried out at all.

So we ask about it directly. How is your own sleep. Are you getting any time away from the house. Has anyone else in the family offered to take a share. Are you making decisions you never agreed to make. The answers change what we prescribe, because a complicated four-times-daily regimen handed to an exhausted caregiver is a regimen that will not be followed.

We are not the caregiver's treating clinician during that appointment, and we will say so plainly. What we can do is name what we are seeing, point toward Area Agency on Aging services and respite options across Hillsborough and Pasco, and build a plan the household can realistically run. A number of families need the plan simplified more than they need it intensified.

Agitation, sleep reversal, and the psychiatric side of dementia

Families rarely call about memory. They call about behavior. The late-afternoon agitation. The accusation that somebody has been taking money. The night and day reversal. The refusal to bathe.

Those symptoms are treatable, and the first line is usually not a medication. We look at pain the patient can no longer report clearly, at constipation, at a urinary tract infection, at hearing loss, and at the environment itself, because a substantial share of agitation in dementia is an unmet need being expressed by somebody who has lost the words for it.

Where medication is warranted, we are conservative about it. We discuss the risks candidly, including the risks specific to using antipsychotics in older adults with dementia, use the lowest workable dose, and revisit whether it is still needed rather than leaving it running indefinitely. Some patients and families see meaningful improvement and some do not, and we will not promise an outcome in advance.

We screen for cognitive change and treat the psychiatric symptoms that accompany dementia. For a comprehensive diagnostic workup we refer to neurology or a memory-disorder clinic and stay coordinated with that specialist afterward.

The medication review, and what usually comes off the list

Many new geriatric patients arrive on somewhere between six and fourteen medications prescribed by three or four different clinicians, none of whom has seen the whole list at once. Reviewing it properly is often the single highest-value hour in the first year of care, and it is the reason the intake runs sixty minutes rather than twenty.

Several patterns come up repeatedly. Anticholinergic load accumulates quietly, because the individual contributors are unremarkable on their own: an older antihistamine taken for sleep, a bladder medication, a tricyclic prescribed decades ago for something unrelated. Added together they produce exactly the confusion, dry mouth and constipation that get attributed to age or to early dementia. Benzodiazepines and the z-drugs started for sleep are the second pattern, and in older adults they carry a falls and cognitive cost that outweighs what they do for sleep. Neither is stopped abruptly; a taper is planned over weeks or months with the patient and the family told in advance what to expect.

Blood pressure medications get attention for a psychiatric reason. Orthostatic drops are a common cause of the near-falls and unsteadiness that families describe, and several psychiatric medications add to them, so the two lists have to be read together rather than separately. Anything changed here is communicated to the prescriber who owns it rather than altered around them.

Most Lutz families settle into a mix of formats. The sixty-minute intake often happens in the office so the patient and the family member can meet Margot face to face, and follow-ups afterward are split between video from home and the office as the week allows.

We work with many major commercial plans and offer self-pay options. Coverage varies by plan and service. Our team will confirm with you.

Care for Lutz families is part of our geriatric psychiatry for adults 60+, and in-person visits are held at the Cashford Circle office described on geriatric psychiatry in Wesley Chapel.

Common questions

How is a first visit different from my parent's usual appointments?

It runs a full hour, and most of that hour is spent on things a fifteen-minute follow-up cannot reach: the whole medication list read at once, a timeline of when each change in mood, sleep or memory actually began, and what the person who lives with your parent has observed. You leave knowing what is being considered and what has been ruled out, rather than with a prescription and a return date.

Can I sit in on my father's appointment?

Yes, and for Lutz families in particular we encourage it. Where an adult child manages the medications, having that person in the room or on the call makes the evaluation considerably more accurate. We will usually also ask for a few minutes alone with your father at some point, which is routine rather than a signal that something is wrong.

I am worn out from looking after my mother. Is that something you can address?

We will ask about it, because it directly affects whether her plan is workable. We are not acting as your own clinician during her appointment, and we will be clear about that. What we can do is simplify the regimen so it is realistic, and point you toward Area Agency on Aging services and respite options in Hillsborough and Pasco.

My mother becomes agitated every afternoon. Is that treatable?

Often, yes, and frequently without adding a medication. We look first at pain she may no longer be able to describe, constipation, infection, hearing loss, and the environment itself, since a good deal of agitation in dementia is an unmet need expressed by someone who has lost the words. Where medication is genuinely warranted we use the lowest workable dose and review whether it is still needed.

Can my parent be seen if they use a walker or a wheelchair?

Yes. Tell us about the walker or wheelchair when you book, and we will plan the visit around it, including whether the first hour is better at the Wesley Chapel office or by video from home. Mobility matters clinically too: falls risk shapes which medications are reasonable, and an unsteady gait is one reason Margot may want to see your parent in the room at least once.

Can we start in the office and move to video later?

That is a common pattern. Many families do the hour-long intake in person so everyone can meet, then alternate between video and office visits depending on the week, the transport situation, and how the patient is doing.

How does billing work?

We work with many major commercial plans and offer self-pay options. Coverage varies by plan and service. Our team will confirm with you. Call (813) 670-3005 first and a coordinator will walk you through it.

We live on the Pasco side of Lutz. Which county services do we use?

Pasco ones. The northern band of the Lutz ZIP codes, up to SR 54, sits in Pasco County, so aging services come through the Area Agency on Aging of Pasco-Pinellas and family support through NAMI Pasco County Florida. South of the county line, the agency is Senior Connection Center and the affiliate is NAMI Hillsborough. If you are unsure, the Florida Elder Helpline at 1-800-96-ELDER can sort it out from the address. Our care is the same on either side.

Which emergency rooms are near Lutz?

Two are close: BayCare St. Joseph's Hospital-North on Van Dyke Rd, with a Lutz mailing address, and AdventHealth Tampa on Fletcher Ave, about five miles from central Lutz as the crow flies. For a mental health crisis, call or text 988; for any immediate danger, call 911. Sudden confusion in an older parent counts as an emergency, because it is often an infection or a medication reaction rather than a psychiatric change. After any ER visit, tell us so the next appointment can review what was started or stopped.

How long is the drive from Lutz to the Wesley Chapel office?

About 15 minutes and 9.3 miles from the middle of Lutz, on FL-54 E and FL-56 E, measured outside rush hour. Rush hour will add to that, so some families keep office visits to mid-morning and switch to video on the weeks that are busier. A first visit runs a full hour, so with the drive each way, plan on roughly an hour and a half door to door.

Can you help my mother if she has dementia or Alzheimer's?

Yes, with the parts of it that are psychiatric. Margot treats the depression, anxiety, broken sleep and afternoon agitation that so often travel with dementia, and checks whether a medication is making memory worse. Mood changes after a stroke or alongside Parkinson's disease are handled the same way, in coordination with the neurologist. Confirming the diagnosis is a job for neurology, a memory clinic, or testing with Ascend Mind and Body's psychologist, Dr. Richard M. Marshall, Ed.D., Ph.D., who does neurocognitive evaluations for older adults at the Lakeland office.

What are the Wesley Chapel office hours, and where do we park?

The office at 27724 Cashford Circle, Suite 102, is open Monday through Friday, 9:00 AM to 5:00 PM, and parking is free in the office complex lot. From the middle of Lutz it is about 15 minutes on FL-54 E and FL-56 E outside rush hour. Mention a walker, a wheelchair or a need to be dropped at the door when you book, so the visit is planned around it.

What happens at my father's first visit with Margot?

The first appointment is an hour, in the office or by video. Bring every pill bottle, supplement and inhaler, a list of his doctors, and any recent bloodwork. Margot works through the medications first, then mood, sleep, appetite, falls and memory, and asks the family what they have noticed. If he uses hearing aids or glasses, have them on, because it makes the memory screen fairer. Before you leave, she explains what she thinks is going on and what the next step is.

Ready when you are.

Book a video visit online, or send a request and a care coordinator will call you back. Insurance questions go to our care team, who confirm your coverage with you before your first visit.

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