Lakeland residents · Florida telehealth (video)

Online Geriatric Psychiatry for Lakeland, FL residents

Geriatric psychiatry by secure video for Lakeland residents, with Margot Krahn, PMHNP-BC. No drive and no waiting room.

  • Video visits from home
  • For Florida residents
  • Many major plans + self-pay
Margot Krahn, PMHNP-BC

You’ll see Margot Krahn, PMHNP-BC.

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Request a visit

Tell us how to reach you and, if you like, what is going on. We confirm your coverage before your first visit.

Quick answer

Margot Krahn, PMHNP-BC sees Lakeland residents by secure Florida telehealth from our Wesley Chapel office, usually within the week. If you would rather be seen in person, our Wesley Chapel office is about 45 minutes from Lakeland. Our Lakeland office is home to therapy and psychological testing; geriatric psychiatry for Lakeland residents is by secure video. Telehealth visits are for Florida residents. We work with many major commercial plans and offer self-pay options. Coverage varies by plan and service. Our team will confirm with you.

Book with your clinician

The clinician who will see you.

Booking opens the clinician’s Zocdoc calendar in a new tab, set to new-patient video visits. Prefer to talk to someone first? Use the form and a care coordinator will call you.

How a video visit works

Four steps from booking to a plan you can follow, without leaving Lakeland.

  1. Book online or ask for a call

    Pick a time on Zocdoc, or send the form and a care coordinator calls you back, usually within one business day.

  2. Get your secure link

    Before the visit you receive a secure video link. Join from a phone, tablet or laptop, from a private spot in Florida.

  3. A careful first evaluation

    Margot Krahn, PMHNP-BC, reviews mood, memory concerns and the full medication list by video.

  4. Coordinated follow-up

    Follow-ups adjust the plan slowly and, with your permission, keep family and your other doctors informed.

Where Lakeland patients are seen

Most Lakeland patients choose video. If you would rather sit in the room, our Wesley Chapel office is about 45 minutes away.

Recommended for Lakeland

By video, from home

  • Skip the drive: Wesley Chapel is about 45 minutes from Lakeland
  • The same geriatric psychiatry team that sees patients in Wesley Chapel
  • For Florida residents, on a phone or laptop

Serving Lakeland, Polk County

  • 33801
  • 33803
  • 33810
  • 33813
Ascend Mind and Body Wesley Chapel office

Prefer in person?

Our Wesley Chapel office

Ascend Mind and Body of Wesley Chapel
27724 Cashford Cir Ste 102
Wesley Chapel, FL 33544

About 45 min from Lakeland by car via I-4 W and I-75 N, outside rush hour

(813) 670-3005

Polk County help to keep next to a Lakeland video visit

A parent in Lakeland often has a cardiologist, a family doctor and an eye appointment already on the calendar, and the psychiatric visit is the one that slips. Doing it by secure video with Margot Krahn, PMHNP-BC keeps it from slipping. If your parent wants the first hour face to face, it happens at the Wesley Chapel office, which we measured at about 45 minutes and 41.7 miles from central Lakeland on I-4 W and I-75 N, outside rush hour.

Worth keeping on the fridge beside our number:

  • Senior Connection Center, the Area Agency on Aging that covers Polk along with Hillsborough, Manatee, Highlands and Hardee counties. Call to ask what in-home help and caregiver support exist near your parent. The state also runs the Elder Helpline at 1-800-96-ELDER (1-800-963-5337).
  • NAMI Polk County, the local affiliate of the National Alliance on Mental Illness, for the relatives who need support of their own.
  • If it cannot wait: 911 for danger, or 988 by call or text for a mental health crisis. Lakeland Regional Health Medical Center on Lakeland Hills Blvd runs a 24-hour emergency department, and the hospital describes itself as Polk County's only Level 1 Trauma Center. HCA Florida Lakeland Emergency and Lakeland Regional Health's freestanding emergency department in the Lakeland Highlands area are open around the clock too. None of them are part of Ascend Mind and Body.
  • Bloodwork: if thyroid, B12 or kidney results are needed before a medication decision, Quest and Labcorp each have a patient service center on Lakeland Hills Blvd in north Lakeland.
  • Memory and thinking evaluation: when the real question is whether this is dementia, Ascend Mind and Body's psychologist Dr. Richard M. Marshall, Ed.D., Ph.D., sees older adults in person at our Lakeland office for neurocognitive evaluations, so the testing happens close to home.

For families split between Lakeland and somewhere else, the video link can be shared with your parent's permission, so a son in Orlando and a daughter on her lunch break can both be on the same visit. Your parent needs to be in Florida for the appointment; the relatives can join from wherever they are. When you are ready, book a video visit or ask for a callback, and keep the pill bottles within reach.

Insurance and cost

Insurance

We work with many major commercial plans and offer self-pay options. Coverage varies by plan and service. Our team will confirm with you.

Before your first visit

Insurance questions go to our care team, who confirm your coverage with you before your first visit.

Questions about cost?

Call (813) 670-3005 or read how insurance works here.

Geriatric psychiatry for Lakeland residents, in depth

The longer answers, one topic at a time.

Polk County has the population and not the providers

Across Polk County, as in much of Florida, psychiatric clinicians with genuine geriatric training are hard to find close to home.

That gap is what this page exists to close. Lakeland-area patients are seen by HIPAA-secure Florida telehealth, usually within the week, or in person at our Wesley Chapel office.

Is it memory, or is it depression?

This is one of the most common questions families bring to a first visit, and it is a genuinely difficult question that does not get settled in a fifteen-minute appointment.

Depression in older adults can produce real cognitive impairment: slowed thinking, poor concentration, and memory complaints substantial enough to look like early dementia. The important practical point is that this kind of impairment can improve when the depression is treated. Dementia does not behave that way.

Some features lean one direction. A patient who is highly distressed about their own memory, who answers a question with I do not know rather than filling the gap, whose onset was relatively abrupt and traceable to a specific loss, and whose mood symptoms came first, is a different picture from a patient who minimizes the problem while the family is alarmed and whose decline has been gradual across two years.

The honest answer is that the two overlap and frequently occur together. What we do is screen cognition, treat the depression properly, and reassess once the depression has been adequately treated. What remains at that point is the clearer picture. For a comprehensive dementia workup we refer to neurology or a memory-disorder clinic and coordinate with that specialist.

Distance is the actual Polk County barrier

Polk is geographically large and the population is spread across Lakeland, Bartow, Auburndale, Winter Haven, Haines City, and a lot of rural acreage between them. A specialist appointment can mean an hour of driving each way before the visit even starts, and for an older adult who has stopped driving at night or in the rain, that is very often the reason the appointment simply does not happen.

Removing that distance is the whole point of delivering this care by video: the drive disappears, and so does the reason the appointment gets skipped.

Rural households have a second problem worth naming, which is connectivity. Where broadband at home is unreliable, patients join from an adult child's house, from a public library, or by voice only once they are established with us. We will work out a route that functions rather than assuming everyone has good internet.

Working with your Lakeland primary care physician

Psychiatric medication changes in an older adult should not happen in isolation from whoever is managing the blood pressure, the diabetes, and the kidney function. Renal function in particular changes which doses are safe, and it is not something to estimate.

With your written consent we send the primary care office a note after the intake and after each medication change, and we ask for recent laboratory results before adjusting anything where kidney or liver function is relevant.

If you do not currently have a primary care physician, we will say that finding one is part of the plan. Geriatric psychiatric care depends on somebody holding the medical side, and we would rather be direct about that at the first visit than work around it for a year.

Three ways Lakeland-area patients are seen

The first, and the one most families here choose, is secure video from home, from an adult child's house, or from an assisted-living community's video room. A coordinator confirms the link works a few days ahead so nothing is being troubleshot on the day. Established patients can be seen by voice only where video is not workable.

The second is in person at the Wesley Chapel office, 27724 Cashford Circle, Suite 102, about 45 minutes by car via I-4 W and I-75 N, outside rush hour. Some families do the sixty-minute intake face to face and move to video afterward. That office has its own page on in-person geriatric psychiatry in Wesley Chapel.

The third applies when memory is the question: a detailed evaluation of memory and thinking with Dr. Richard M. Marshall, Ed.D., Ph.D., a psychologist, in person at our Lakeland office on South Florida Avenue, which is also home to the therapy and testing team.

We work with many major commercial plans and offer self-pay options. Coverage varies by plan and service. Our team will confirm with you.

Care for Lakeland and Polk County families is part of our geriatric psychiatry for adults 60+.

Common questions

Can my parent be seen in person for geriatric psychiatry?

Yes, at our Wesley Chapel office, about 45 minutes from central Lakeland outside rush hour, where Margot Krahn, PMHNP-BC, sees older adults. Geriatric psychiatry is not offered in person in Lakeland itself. Every visit can be done by secure Florida telehealth instead, which is how most Lakeland families choose to be seen; some make the trip to Wesley Chapel only for the first hour.

My mother is forgetting things. Could it be dementia, and can you help with that?

It could be dementia, depression, a medication effect, or more than one at once. Depression in older adults can cause real memory and concentration problems that ease once it is treated, which dementia does not do. Margot screens memory, treats the depression, anxiety, sleep problems or agitation that so often come with dementia or Alzheimer's, and goes through the medication list. For the diagnosis itself, she can refer to neurology, a memory clinic, or a neurocognitive evaluation with Dr. Richard M. Marshall, Ed.D., Ph.D., at our Lakeland office.

The internet at our house is not reliable. Does that rule out telehealth?

Not necessarily. Patients join from an adult child's home or a public library, and once someone is an established patient, follow-up visits can be conducted by voice only. Tell the coordinator when you call and we will find a route that actually works from where you live.

Will you talk to my father's doctor in Lakeland?

Yes, with his written consent. The primary care office receives a note after the intake and after every medication change, and we request recent labs before adjusting anything where kidney or liver function matters.

How long is the drive from Lakeland to Wesley Chapel?

About 45 minutes and 41.7 miles from central Lakeland, on I-4 W and I-75 N, measured outside rush hour. Video is a full alternative for every visit, and most Lakeland families use it: the evaluation, the medication review and the follow-ups all work by secure video from home. Some families make the drive once so the first hour is face to face, then switch to video for follow-ups.

Can a family member join the appointment?

Yes, with the patient's permission, and we would encourage it. With older adults, someone who knows the day to day makes the evaluation more accurate and makes follow-through on any medication change considerably more reliable.

How do insurance and cost work?

We work with many major commercial plans and offer self-pay options. Coverage varies by plan and service. Our team will confirm with you. Insurance questions go to our care team, who confirm your coverage with you before your first visit. Call (813) 670-3005 to reach them before you book.

If Margot needs bloodwork for my father, where in Lakeland can he get it drawn?

Usually close to home. When a result such as thyroid, B12 or kidney function matters before a medication decision, Quest and Labcorp each have a patient service center on Lakeland Hills Blvd in north Lakeland. Often the quicker route is the bloodwork his own doctor already has: with his written consent we request those results first, so a new needle stick may not be needed at all. Bring any recent lab printouts to the first video visit.

Who can I call in Polk County for help looking after my mother at home?

Start with Senior Connection Center, the Area Agency on Aging for Polk, or the Florida Elder Helpline at 1-800-96-ELDER, which can connect you with it. Ask what in-home help and caregiver support are available where she lives. NAMI Polk County is there for you as a family member. Our part is her psychiatric care by video, and with her permission we will tell you plainly what we are seeing and what would make the plan easier to carry out. If you want support for yourself, our therapists see adults by video across Florida and in person at our Lakeland office.

My father refuses to talk about his mood. Is there anything local that might help?

Sometimes hearing a neighbor say it first helps. The Florida Department of Health in Polk County points residents to #WhenYouKnow, a Polk effort to reduce mental health stigma through people sharing their own lived experience. Some older men find it easier to agree to one video visit framed around sleep, memory or a medication question than one framed around depression. That is a fair way in, and the first appointment covers all of it.

Where in Lakeland can my mother get a full memory and thinking evaluation?

Here in town. Dr. Richard M. Marshall, Ed.D., Ph.D., a psychologist with Ascend Mind and Body, does neurocognitive evaluations for older adults with questions about memory and thinking at our Lakeland office. Some intake and feedback steps can happen by video, depending on the evaluation. Testing does not replace a medical workup, so her own doctor or a neurologist may still order bloodwork or imaging. Margot can use the results to shape her treatment by video.

What does a first geriatric psychiatry visit with Margot actually involve?

It is a 60-minute evaluation, usually by video. Margot goes through every medication and supplement with the bottles on camera, then asks about mood, sleep, appetite, falls, recent losses and when the changes began, and screens memory when the history points that way. A relative who knows the day to day is welcome with your parent's consent. You finish with a plan: what she thinks is going on, what may change, which labs to request from the family doctor, and when you will talk next.

Ready when you are.

Book a video visit online, or send a request and a care coordinator will call you back. Insurance questions go to our care team, who confirm your coverage with you before your first visit.

Call Now Book a video visit (opens Zocdoc in a new tab)