Lakeland residents · Florida telehealth (video)

Online Child & Teen Psychiatry for Lakeland, FL residents

Child and teen psychiatry by secure video for Lakeland residents, with Margot Krahn, PMHNP-BC. No drive and no waiting room.

  • Video visits from home
  • For Florida residents
  • Many major plans + self-pay
Margot Krahn, PMHNP-BC

You’ll see Margot Krahn, PMHNP-BC.

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Tell us how to reach you and, if you like, what is going on. We confirm your coverage before your first visit.

Quick answer

Margot Krahn, PMHNP-BC sees Lakeland residents by secure Florida telehealth from our Wesley Chapel office, with open times on her Zocdoc calendar below or by callback. If you would rather be seen in person, our Wesley Chapel office is about 45 minutes from Lakeland. Our Lakeland office is home to therapy and psychological testing; child & teen psychiatry for Lakeland residents is by secure video. Telehealth visits are for Florida residents. We work with many major commercial plans and offer self-pay options. Coverage varies by plan and service. Our team will confirm with you.

Book with your clinician

The clinician who will see you.

Booking opens the clinician’s Zocdoc calendar in a new tab, set to new-patient video visits. Prefer to talk to someone first? Use the form and a care coordinator will call you.

How a video visit works

Four steps from booking to a plan you can follow, without leaving Lakeland.

  1. Book online or ask for a call

    Pick a time on Zocdoc, or send the form and a care coordinator calls you back, usually within one business day.

  2. Get your secure link

    Before the visit you receive a secure video link. Join from a phone, tablet or laptop, from a private spot in Florida.

  3. A first visit for your child

    Margot Krahn, PMHNP-BC, meets with you and your child by video and hears from both of you. First visits run about sixty minutes.

  4. A plan for home and school

    Treatment may include medication, therapy or both, with video follow-ups that check how things are going at home and at school.

Where Lakeland patients are seen

Most Lakeland patients choose video. If you would rather sit in the room, our Wesley Chapel office is about 45 minutes away.

Recommended for Lakeland

By video, from home

  • Skip the drive: Wesley Chapel is about 45 minutes from Lakeland
  • The same child and teen psychiatry team that sees patients in Wesley Chapel
  • For Florida residents, on a phone or laptop

Serving Lakeland, Polk County

  • 33801
  • 33803
  • 33810
  • 33813
Ascend Mind and Body Wesley Chapel office

Prefer in person?

Our Wesley Chapel office

Ascend Mind and Body of Wesley Chapel
27724 Cashford Cir Ste 102
Wesley Chapel, FL 33544

About 45 min from Lakeland by car via I-4 W and I-75 N, outside rush hour

(813) 670-3005

For Lakeland families

Polk County: school and records for parents.

School

Public schools in Lakeland are part of Polk County Public Schools. If school is part of the picture, bring what the school has produced, such as a Section 504 plan or an IEP, teacher comments and attendance records, to the first visit.

Records from the pediatrician

Ask your child’s pediatrician to send recent records and a list of current medicines before the first visit, so the evaluation starts from the full picture.

What child and teen psychiatry can help with

Polk County steps for Lakeland parents: the 504 Contact, Peace River Center and the children's ER

For a Lakeland family, child psychiatry with Ascend Mind and Body starts on a screen. Margot Krahn, PMHNP-BC, holds evaluations and follow-ups by secure video, so a fourth grader can log on from a bedroom in South Lake Morton or a kitchen table in Dixieland after the last bell, and nobody has to leave work early or pull a child out of class for a check-in. When a visit does need to be face to face, it is held at the Wesley Chapel office, about 45 minutes from the center of Lakeland outside rush hour by I-4 W and I-75 N. From farther east in the county the trip grows: about 60 minutes from Auburndale or Bartow, about 65 from Winter Haven and about 75 from Haines City, all measured outside rush hour. That distance is the reason we keep as much of a Polk child's care on video as we safely can.

Asking Polk County Public Schools for a 504 evaluation. The district's own instructions are short. Call your child's school and ask to speak with its Section 504 Contact. The school needs your written permission before it evaluates, and you are invited to the Section 504 Team meeting where eligibility is decided. Write down what the team says it needs from a clinician and bring that list to your next video visit. When a letter is clinically supportable, one that answers the team's actual questions does more than a general note. The district's Section 504 page lays out the process.

When it cannot wait for an appointment. Polk County's youth Mobile Response Team is run by Peace River Center, the provider Central Florida Behavioral Health Network, the state's managing entity, assigns to the county; a 988 counselor can connect you to it. For an emergency room, Lakeland Regional Health's George W. Jenkins Children's Emergency Department, a 33-bed unit inside the Carol Jenkins Barnett Pavilion for Women and Children, is what the hospital describes as the only dedicated children's emergency department in Polk County. Lakeland Regional also runs a freestanding emergency department in the Lakeland Highlands area, just outside the city limits, that treats children and adults around the clock. There is no stand-alone children's hospital in the county; the nearest is Muma Children's Hospital at TGH, on Davis Islands in Tampa. None of these are Ascend Mind and Body services, and 988 (call or text) and 911 reach help from anywhere in the county.

Support for you as a parent. NAMI Polk County is the county's affiliate of the National Alliance on Mental Illness. The Florida Department of Health in Polk County also points residents to #WhenYouKnow, a local campaign against mental health stigma built on people's own stories, which can be worth sharing with a teenager who is sure nobody else feels this way.

Ready when you are: book a video visit or ask for a callback, and mention which Polk County school your child attends so the first visit can make room for the school question.

Insurance and cost

Insurance

We work with many major commercial plans and offer self-pay options. Coverage varies by plan and service. Our team will confirm with you.

Before your first visit

Insurance questions go to our care team, who confirm your coverage with you before your first visit.

Questions about cost?

Call (813) 670-3005 or read how insurance works here.

Child and teen psychiatry for Lakeland residents, in depth

The longer answers, one topic at a time.

Polk County families and the developmental question

Polk County families have historically driven to Tampa or Orlando for child psychiatry and then waited for an opening once they arrived. Telehealth changes that arithmetic for most of what pediatric psychiatry does. It does not change what the field can and cannot answer, and the question we hear most often from Lakeland, Winter Haven, Bartow, and Auburndale parents is a developmental one: is this autism, is this an attention disorder, is this anxiety, or is it something else.

Those questions overlap in real children. A nine-year-old who melts down at transitions, has one deep interest, struggles with peers, and cannot sit through a worksheet could be described accurately by parts of several different frameworks. Getting it right matters, because the interventions differ and because a wrong label follows a child through school paperwork for years.

What we assess, and what we refer out

We are a psychiatric practice. We evaluate and treat anxiety disorders, depressive disorders, ADHD, disruptive behavior, tics, sleep problems with a psychiatric component, and the mood and behavioral difficulties that frequently accompany a developmental diagnosis. We provide medication management where it is indicated, and we coordinate with therapy. Parents looking at care for themselves can compare outpatient mental health care in Lakeland.

We do not perform diagnostic autism evaluations. A formal autism diagnostic assessment is a specific, structured process, usually involving a developmental pediatrician, a psychologist trained in the standard instruments, or a multidisciplinary team, and often speech and occupational therapy input. When a child needs that, we say so and help the family find it rather than approximating it inside a psychiatric appointment.

What we can do for a child already carrying an autism diagnosis is treat the co-occurring pieces: the anxiety, the irritability, the sleep difficulty, the attention problems. Many children on the spectrum are managed for years by a psychiatric clinician who is not the person who made the original diagnosis, and that is an appropriate division of labor.

Where psychological testing fits

Psychological and psychoeducational testing answers questions an interview cannot. It measures cognitive ability, academic achievement, processing speed, memory, and specific learning difficulties, and it produces the kind of documentation school teams take seriously. It is the right tool when a child's difficulty could plausibly be a learning disorder, when the school and the parent disagree about what is happening, or when a picture is confusing enough that structured data would resolve it.

Our Lakeland office at 832 South Florida Avenue, Suite 1, Floor 2 provides in-person talk therapy and psychological and psychoeducational testing. A Polk County child can therefore have testing or weekly therapy locally while psychiatric care runs by video, with the clinicians sharing notes. In-person pediatric psychiatry itself is anchored at the Wesley Chapel office rather than in Lakeland, and we would rather be explicit about that than let a family assume otherwise.

Late elementary: the age these questions usually surface

A large share of Lakeland referrals involve children between eight and eleven. That is not accidental. Academic demand rises sharply in third and fourth grade, work becomes less structured, social groups get more complicated, and a child who was coping through second grade can start visibly struggling.

A child of this age can tell you a fair amount about their own experience, which changes how the visit runs compared with a kindergartner. We spend part of the appointment with the child directly, in language that suits their age, and part with the parent. Children this age often have a clearer sense than adults expect of what is hard and why.

How care is split between video, Lakeland, and Wesley Chapel

Most of what a Polk County family needs happens by HIPAA-secure video from home: evaluation, treatment planning, medication follow-up where medication is part of the plan, and coordination with the school. Therapy and psychological testing can be done in person at the Lakeland office.

One visit type requires travel to Wesley Chapel: the in-person evaluation our prescribing policy requires before a first stimulant prescription, at 27724 Cashford Circle, Suite 102. From central Lakeland it is about a 45-minute drive via I-4 W and I-75 N, outside rush hour. We tell families up front which parts of care happen where, so that nobody discovers a drive after they have committed.

Care for Lakeland families is part of our child and adolescent psychiatry in Florida. Visits that have to happen face to face are held at the Wesley Chapel office, the home of in-person child psychiatry in Wesley Chapel, and the rest can run through child psychiatry by telehealth anywhere in Florida. Families on the Plant City side of the county line can read about child psychiatry in Plant City.

Common questions

Can you diagnose autism?

No. A formal autism diagnostic evaluation uses structured instruments and is typically done by a developmental pediatrician, a psychologist trained in those tools, or a multidisciplinary team. We will tell you if that is what your child needs and help point you in the right direction. We do treat the anxiety, irritability, sleep problems, and attention difficulties that often accompany a developmental diagnosis.

What is the difference between psychological testing and a psychiatric evaluation?

A psychiatric evaluation is a clinical interview that establishes a diagnosis and a treatment plan. Psychological testing uses standardized instruments to measure cognitive ability, achievement, and specific learning difficulties, and produces detailed written documentation. They answer different questions and are sometimes both worth doing.

Is psychological testing available in Lakeland, or do we have to drive?

It is available at our Lakeland office at 832 South Florida Avenue, along with in-person talk therapy. Psychiatric visits for Polk County families run by video, with the Wesley Chapel office used for any in-person psychiatric appointment.

How far is the Wesley Chapel office from Lakeland?

About 45 minutes and roughly 42 miles from the center of Lakeland by I-4 W and I-75 N, measured outside rush hour in November 2026. Plan on longer at rush hour, and longer again from the eastern side of Polk: about 65 minutes from Winter Haven and about 75 from Haines City. For child and teen psychiatry the trip is the exception rather than the routine. Evaluations and follow-ups run by secure video, and if a visit needs to be face to face, the care team tells you before you book it.

My child already has an autism diagnosis. Can you still help?

Frequently, yes. Children on the spectrum often have co-occurring anxiety, attention difficulties, irritability, or sleep problems that respond to psychiatric treatment. We work alongside whoever made the original diagnosis and alongside speech, occupational, and behavioral therapy rather than replacing them.

Will you write documentation for a Polk County school team?

When it is clinically supportable, yes. A letter can state a diagnosis, how long a child has been in treatment, and what accommodations we recommend. Whether the school opens a 504 plan or an IEP evaluation is decided by the school under its own procedures.

How quickly can a Lakeland family get a first visit?

The honest answer lives on Margot Krahn's Zocdoc calendar, which shows her real new-patient video openings for this week and next rather than a number we would have to keep updating. If you would rather a person look for you, send the request form and a care coordinator usually calls back within one business day. Since the first visit is by video, a Polk County family does not have to fit a 45-minute drive around it. If your child is not safe right now, call 911 or call or text 988 instead of waiting.

Do you take insurance?

We work with many major commercial plans and offer self-pay options. Coverage varies by plan and service. Our team will confirm with you.

Who do we call in Polk County if our child is in a mental health crisis tonight?

Call 911 first if a life is in danger right now; for anything short of that, call or text 988 at any hour. Polk County's youth Mobile Response Team is run by Peace River Center, and a 988 counselor can help bring it in. For an emergency room, Lakeland Regional Health's George W. Jenkins Children's Emergency Department is, according to the hospital, the county's only dedicated children's ER. These services are separate from Ascend Mind and Body. Let the care team know afterward so the next video visit can start from what happened.

How do we start a Section 504 evaluation with Polk County Public Schools?

Call your child's school and ask for its Section 504 Contact, which is the first step Polk County Public Schools gives parents. The district needs your written permission before it evaluates, and you will be invited to the Section 504 Team meeting that decides eligibility. Ask the team what it wants from a clinician. When it is clinically supportable, Margot Krahn, PMHNP-BC, can put the diagnosis, how long your child has been in treatment and the accommodations she recommends in writing. The school makes the final decision under its own process.

Can my child join the video visit from a grandparent's house in Bartow or Winter Haven?

Yes. The visit works from any private spot in Florida, so a child who spends afternoons with grandparents in Bartow or Winter Haven can join from there on a phone, tablet or laptop. Pick a room where your child can talk without being overheard, and plan for a parent or guardian to be available, since parents are part of a child's visit. A grandparent's house in eastern Polk is also a long way from Wesley Chapel, about 60 minutes from Bartow and 65 from Winter Haven outside rush hour, which is one more reason video is the default.

What ages does Margot see, and can a Lakeland four-year-old start with testing?

Margot Krahn, PMHNP-BC, sees children and teens from 5 through 17, by video from anywhere in Polk County. A four-year-old is too young for her, but not too young for testing: Dr. Richard M. Marshall, Ed.D., Ph.D., a psychologist, evaluates children from age 1, including neurodevelopmental assessments, at the Lakeland office or by telehealth. A parent or guardian joins a child's first visit. At 18 a young adult can continue with Margot, who also treats adults, as long as they are in Florida for each visit.

Is Margot Krahn a child psychiatrist?

No. She is a board-certified psychiatric-mental health nurse practitioner (PMHNP-BC) and a Florida-licensed APRN with 12 years in practice. She evaluates children and teens, makes diagnoses and manages treatment, including medication when it is appropriate. A psychiatrist is a physician; Margot is a nurse practitioner who does much of the same day-to-day work. Dr. Richard M. Marshall, Ed.D., Ph.D., is a psychologist; he does testing and does not prescribe. For a Polk family that split is practical: treatment with Margot by video, and testing with Dr. Marshall when a learning or developmental question needs measuring.

Ready when you are.

Book a video visit online, or send a request and a care coordinator will call you back. Insurance questions go to our care team, who confirm your coverage with you before your first visit.

Call Now Book a video visit (opens Zocdoc in a new tab)